How Jewelry Store Management Software Can Streamline Repairs

When it comes to jewelry, it’s a highly technical business. One needs to have absolute craftsmanship, expertise, and experience to fix and repair all types of jewelry items. These can include bracelets, pendants, necklaces, rings, earrings, anklets, etc.

In addition to having prior experience, you also need to have the right processes and procedures. For instance, you cannot just rely solely on manual methods such as paperwork, sheets. These practices are prone to errors, and are a waste of time these days, hindering your growth and success.

This is where jewelry store management software comes in. Today, we will let you know how such an automation tool can help you streamline repairs, saving time and hassle. Stay with us.

1.  Manage Employees like Never Before

As a jewelry repair business owner, you need to be very careful when it comes to hiring. As we have mentioned before, fixing jewelry is a complete art and one needs to be a craftsman. Therefore, they need to know the best techniques to perform common jewelry repairs.

Adding to this, managing and keeping an eye on the overall performance of your employees and technicians is a must. Why? Not everyone there at your repair lab has good intentions. Some of them may lie about their working hours, or repairs they complete in a day or so. Also, you may have hired the ones who (most of the time) try to dodge you.

That’s why keeping an eye on their performance is a must. In this regard, you can get help from jewelry store management software. Using this, your team members and staff can mark attendance. They can check in, and check-out while letting you know their attendance. In addition, you can calculate their commissions and process payroll without much hassle and error-free.

2.  Stay on Top of Your Inventory All the Time

Keeping an eye on your stock every time is tough. The reason? You have a number of small repair parts and accessories to manage. If you still do that using manual methods or paperwork, you can have several missed entries and errors. As a result, you may lose various chances of making sales. Let’s understand this with an example here.

A customer visits your shop and wants you to fix their jewelry item. You welcome them, look at that piece of jewelry and accept the job. However, the moment you are about to install or attach a new product, part, or accessory, you realize that you don’t have the required item in the inventory. You tell the customer and due to shortage of time, they leave your shop. Then, they start looking for another repair service provider who can fix it right away.

So, did you realize it? You just lose a sales opportunity due to shortage of stock. That’s one of the reasons why inventory management is important and you must use software to streamline stock. For instance, whenever a part, or product gets low in the inventory, the system will automatically notify you. Thus, you would know you need to order something.

Moreover, you can r-order inventory from your desired suppliers and vendors. So that you don’t have to look for their contact details every time you need any repair items, or accessories. Adding to this, you can transfer inventory from one store to another and sync everything with simple integration.

3.  Manage Repair Jobs and Send Status Updates  

Managing repair jobs is a must, however, it is extremely hectic. One of the major reasons behind that is you have a number of repairs jobs to handle at a time. In the meantime, you also must get back to all the customers right on time. Or else, they may lose interest in your business due to inefficient communication.

Let’s say a jewelry owner visits your shop. You listen to their concern and accept the repair. You give them a timeframe, and they happily leave your lab. But, after a few minutes, they start calling and messaging you asking for the repair status of their jewelry or gemstone. As you are busy dealing with other clients, it may not be possible for you to get back to them on time.

But with the right jewelry store management software, you can create repair tickets against all the orders. This way, when the job is completed, the software will automatically notify them. So that they will know their item has been fixed and they no longer have to disturb you.

Final Words

If you are passionate about jewelry items and gemstones, opening your own repair lab would be a great pick. However, as the times have changed, you cannot just rely on manual methods. You must boost efficiency and streamline repairs using the right software for your lab. Hopefully, you will soon optimize all your workflow using the best methods.